Design and deliver training programs to improve staff skills in areas like customer service, hospitality etiquette, destination knowledge, and effective communication.
Develop strategies to build positive relationships with local communities, ensuring tourism benefits everyone involved.
Train staff on effective negotiation and management of supplier partnerships to optimize costs and improve service delivery.
Equip staff with the know-how to utilize relevant technologies in tourism and hospitality, such as booking systems, online marketing tools, and guest relationship management software.